1. Warranty Coverage

Our 12 Months Warranty covers manufacturing defects only. If a device experiences an internal failure due to a manufacturing defect, we will repair or replace it at no additional cost.

Pickup & Drop Charges

Charges apply only after the first 7 days. Within 7 days, pickup & drop is free.

2. What Is NOT Covered

• Water or liquid damage
• Physical or cosmetic wear & tear
• Physical damage (drops, cracks, impact)
• Damage caused by unauthorized repair attempts
• Device modification, jailbreak, rooting, or tampering

3. Warranty Claim Process

• Contact our support via official email or WhatsApp with proof of purchase.
• Submit the device for technical inspection.
• Our technicians assess whether the issue qualifies as a manufacturing defect.
• If approved, the device is repaired or replaced at no extra cost.
• Pickup/drop charges apply as per policy for claims made after 7 days.
• If not covered, we may offer a paid repair option based on parts availability.

4. Additional Terms & Conditions

• Warranty is valid only for the original purchaser and is non-transferable.
• A valid invoice or proof of purchase is required for all warranty claims.
• Cosmetic imperfections at the time of purchase (minor scratches or marks) do not affect usage and are not covered.
• Warranty does not cover data loss. Please back up your data before submitting the device.
• Warranty is void if unauthorized internal repairs, battery replacements, or software modifications are detected.
• Replacement devices (if applicable) may be the same model or one of similar value, depending on availability.

5. Liability Disclaimer

Eletroempire is not responsible for:

• Loss of data during inspection or repair.
• Any indirect, incidental, or consequential damages.
• Issues arising from customer mishandling or environmental factors.
• Taxes, duties, or customs charges for international shipping of warranty claims.